Palio By Karndean - Frequently Asked Questions

 

What is Palio by Karndean?

Palio by Karndean is luxury vinyl flooring. It’s not like typical vinyl. It doesn’t come in rolls or sheets, and it doesn’t need to be glued down. 

Instead, it comes in robust, pre-cut planks and tiles. Our highly realistic designs look just like the wood and stone materials they’re inspired by. But unlike wood and stone, Palio flooring is easy to fit. All you need to do is simply click or lay it in place.

 

What is Palio by Karndean made of?

LVT is made with a series of layers; the stability layer helps the product to lay flat and level, whilst still being flexible enough to cut through with a knife. The HD photographic layer gives every Palio by Karndean product its highly realistic design whilst the PVC wear layer protects the floor’s design from everyday wear and tear, and our enhanced PU surface treatment provides added protection.

 

Is Palio By Karndean slippery?

As with most smooth floor coverings, water and other liquids can make it slippery. Palio By Karndean floors are designed to be slip resistant, but it is always best to clean up any spillages straight away, and keep the floor dry.

 

What is the difference between each of the Palio By Karndean ranges?

Each Palio by Karndean range has its own unique set of benefits, making them all perfect for non-specialist fitters:

• Palio Clic uses a click-locking system, without the need for adhesive and comes in 12 designs (eight wood and four stone).

• Palio Core also uses a click-locking system, without the need for adhesive but includes a rigid core to make it easy to install over uneven subfloors (up to 3mm in any 3m diameter) and reduces impact noise to rooms below by 19dB. It is also available in 12 designs (eight wood and four stone) as Palio Clic.

• Palio LooseLay uses a friction-grip backing which helps hold the product in place, and is easy to replace individual planks and tiles if they become damaged. It is available in 14 designs (ten wood and four stone).

 

Is Palio By Karndean easy to fit?

All Palio by Karndean ranges are designed to be easily installed by non-specialist floor fitters:

• Palio Clic has a patented click-locking system that doesn’t require adhesive. 

• Palio Core rigid core LVT construction provides more robustness on uneven subfloors 

• Palio LooseLay has a friction grip backing making it easy to replace individual planks

To see how easy each range is to fit, take a look at our installation videos featuring television presenter and journalist Roger Bisby of Skill Builder.

 

Can I lay over an existing floor?

Subfloor preparation must comply with BS 8203 or other applicable National Standards and Building Codes for the installation of Resilient Flooring. The subfloor must be, smooth, level, clean and dust-free and should be prepared as follows, dependant on your subfloor type. Note: Solvents and other chemicals used to clean or remove subfloor contaminants can damage the backing of Palio.

 

Buying Palio By Karndean 

 

Where can I buy Palio By Karndean?

You can find your nearest stockist of Palio By Karndean product ranges using our ‘Find a stockist’ facility. Simply enter your postcode in the search box.

 

Why does my sample look slightly different from the images on the website?

We are careful to make sure our images are accurate in all printed literature and on our website, but cannot always create a perfect representation of our products. For this reason, we strongly recommend that you look at a sample of any product you are considering before placing your order. All of our products are inspired by things we have seen in the natural world and just like variation in colour and detail is part of the beauty of nature, is also a feature of some of our designs. This means that with some of our products you will see natural variation when your floor is laid. If in doubt, ask your stockist to show you a larger sample of the product.

 

Can I fit Palio By Karndean myself?

Palio By Karndean has been designed for the trade to fit. Its quick and easy to install and does not require a specialist fitter – you can review our installation videos for more information and guidance on fitting here.


Who should I get to fit my new Palio By Karndean floor?

Palio by Karndean has been designed to be quick and easy to install for the trade to fit. Therefore, we would recommend using a reputable trade person who has experience of fitting floors.

 

Is there anything I need to do before the floor is laid?

Palio By Karndean product ranges need to acclimatise to room temperature in the environment where they will be fitted. Remove material from packaging, spread out and allow to condition in the room where installation is to take place at a constant temperature of 18°C - 26°C for a period of 48 hours prior to installation. This temperature should be maintained during installation and for a 48-hour period after installation.

 

Where can Palio By Karndean be laid in my home?

Palio By Karndean Clic, Core and LooseLay can be fitted in almost any room of the house, from the bathroom, kitchen, bedroom, living room or hallway. With regards to conservatories, sun rooms and areas where large variations in temperature occur, please refer to the individual installation guidelines for each product.

 

Can Palio By Karndean be laid over underfloor heating?

Yes, Palio By Karndean is suitable for underfloor heating up to 27°C.

 

Can Palio By Karndean be fitted outside?

No. Palio By Karndean Clic, Core and LooseLay products are not suitable for outdoor use.

 

Can Palio By Karndean be used on stairs?

Palio Clic and Palio Core cannot be fitted on stairs. Palio LooseLay would need to be fully bonded with a permanent adhesive if fitted onto the stairs. You would also require stair nosing’s to be fitted. 

 

Can Palio by Karndean be used in bathrooms and kitchens?

Yes. All Palio By Karndean ranges are waterproof and can be used safely in bathrooms and kitchens.

 

Is Palio By Karndean suitable for a wet room?

No. The Palio By Karndean is not designed for wet rooms.

 

Can I use Palio By Karndean next to an Aga stove or an open fire?

Palio by Karndean will suffer surface char marks if embers or other extremely hot objects come into contact with it.

 

Can I use Palio By Karndean in front of patio doors / floor to ceiling windows?

Please refer to the individual installation guidelines for each product.

 

I think there may be a problem with the fitting. What should I do?

If you have any concerns regarding the fit of your floor, please contact the fitter directly. Our friendly customer care team are also on hand on 01382 820 110 if you have any further queries after speaking with the fitter.

 

After Installation 

 

My Palio By Karndean flooring is now installed – what next? 

Palio By Karndean flooring requires very little maintenance, but as durable and hardwearing as it is, your floor will benefit from regular cleaning using a ph neutral cleaner. For more information, see the installation guidelines.

 

How soon after installation can the floor be cleaned? 

The floor should not be washed for 24 hours after being fitted, after this, we recommend using Karndean cleaning products from for routine maintenance. 

 

How easy is it to clean and maintain Palio By Karndean flooring? 

It has never been easier to clean and maintain. We have developed an enhanced PU protective surface treatment which has been incorporated into our floors and offers outstanding slip, scuff and soiling resistance, resulting in an easier and more environmentally friendly regime for the cleaning and maintenance of your floor. Palio By Karndean is hardwearing and like any hard flooring, regular maintenance will enhance the beauty and durability of your new floor.

 

Can I use a steam mop or steam cleaner on Palio By Karndean flooring? 

We do not recommend using a steam cleaner or steam mop on your Palio By Karndean floor. To clean your floors with ease, a cleaning and maintenance range which has been specifically designed to retain the original aesthetics of your floor without causing damage is manufactured by Karndean. For more information about how to care for your Palio By Karndean floor, please download the installation guidelines.

 

Why is it important for me to use Karndean's cleaning and maintenance products? 

Some cleaning products contain agents that can damage the floor. To qualify for our product guarantee, we recommend that you use Karndean Clean. Take a look at our installation guidelines for floor care instructions. 

 

Where can I buy Karndean cleaning and maintenance products?

Cleaning and maintenance products can be bought through your local builders’ merchant. Find a stockist here.

 

Can liquids seep through joins? 

Spills should be cleaned up straight away.

 

How do I remove scratches? 

You can improve the appearance of light scratches by simply applying Karndean Remove, wiping off the residue with a mop and rinsing thoroughly with clean water. You can then re-apply Karndean Refresh. 

 

I have small white spots appearing on my floor. What should I do? 

White spots are usually because of water not being wiped up quickly from your floor - especially in bathrooms. Simply apply Karndean Remove, wipe off the residue with a mop and rinse thoroughly with clean water. 

 

How should I protect my Palio By Karndean floor against furniture? 

By putting felt pads under the feet of your furniture, you can avoid table and chair legs scratching your floor.

 

How do I remove black scuff marks from my floor? 

As with any flooring, furniture and shoe soles rubbing on your floor can cause unsightly scuff marks. A simple solution to remove black scuff marks from your Karndean floor is to dilute a small amount of Karndean Clean in some water and use a moistened cloth (or a non-abrasive nylon scouring pad for persistent marks) with the diluted solution.

 

How long does a Palio By Karndean guarantee/warranty last?

The length of your guarantee/warranty depends on the range

Range  Guarantee Domestic  Guarantee Commercial 
Palio Clic Lifetime* 12 years
Palio Core Lifetime* 15 years
Palio LooseLay Lifetime* 15 years

*Lifetime defined as 35 years.

 

Palio Clic

 

Is underlay required?

No, underlay is not required. However if used, it must be less than 2mm thick.

 

Do I need to secure the floor with adhesive?

Palio Clic doesn’t require adhesive

 

Will my floor warp?

Like real wood and stone, your Palio Clic floor will not warp or crack and comes with a lifetime warranty for residential premises and a 15-year warranty for commercial applications.

 

What happens if I get my floor wet?

Mop up spills as soon as possible to reduce the risk of slipping and possible staining.

 

Where can Palio Clic be laid in my home?

Palio Clic can be fitted in almost any room of the house, from the bathroom, kitchen, bedroom, living room or hallway. It is not advisable to fit Palio Clic in a conservatory where variations in temperature and expansion/contraction of the planks and tiles may occur.

 

Can I fit Palio Clic over my underfloor heating?

Yes, Palio Clic is compatible with underfloor heating up to 27°C.

 

Can I lay over an existing floor?

All subfloors should be solid, smooth, sound, clean, dry and dust free before installing Palio Clic.

 

Can I lay the floor in any direction?

Horizontal or vertical is possible

 

What tools do I require to install Palio Clic?

Rubber mallet, utility knife, wall spacers, carpenters square, hand roller (optional), pull bar.

 

Palio Core

 

Is underlay required?

No, underlay is not required.

 

Do I need to secure the floor with adhesive?

Palio Core doesn’t require adhesive

 

Will my floor warp?

Like real wood and stone, your Palio Core floor will not warp or crack and comes with a lifetime warranty for residential premises and a 15-year warranty for commercial applications.

 

What happens if I get my floor wet?

Mop up spills as soon as possible to reduce the risk of slipping and possible staining.

 

Where can Palio Core be laid in my home?

Palio By Karndean Core can be fitted in almost any room of the house, from the bathroom, kitchen, bedroom, living room or hallway. For unheated rooms, some conservatories or rooms with direct sunrefer to the installation instructions.

 

Can I fit Palio Core over my underfloor heating?

Yes, Palio Core is compatible with underfloor heating up to 27°C.

 

Can I lay over an existing floor?

Yes, Palio Core is suitable for laying over most subfloors that are solid, smooth, level i.e. with less than 3mm in any 3m diameter range, sound, clean less than 95% RH, swept and free of debris. Palio Cores 6.5mm thick construction provides robustness on most uneven subfloors.

 

Can I lay the floor in any direction?

Horizontally or vertically is possible.

 

What tools do I require to install Palio Core?

Pencil, utility knife, ruler/straight edge, carpenter’s square, saw, hand roller, pull bar, hammer and rubber mallet are recommended.

 

Palio LooseLay

 

Is underlay required?

No underlay is not required.

 

Do I need to secure the floor with adhesive?

We recommend using a tackifier around the edge of the room. Please refer to the installation guidelines for rooms larger than 4m x 4m².

 

Will my floor warp?

Like real wood and stone, your Palio LooseLay floor will not warp or crack and comes with a lifetime warranty for residential premises and a 15-year warranty for commercial applications.

 

What happens if I get my floor wet?

Mop up spills as soon as possible, to reduce the risk of slipping and possible staining.

 

Where can Palio LooseLay be laid in my home?

Palio By Karndean LooseLay can be fitted in almost any room of the house, from the bathroom, kitchen, bedroom, living room, hallway. If fitting Palio LooseLay in a conservatory or areas with large fluctuations in temperature ,, please refer to the installation guidelines for fitting recommendation.

 

Can I fit Palio LooseLay over my underfloor heating?

Yes, Palio LooseLay is compatible with underfloor heating up to 27°C.

 

Can I lay the floor in any direction?

Yes, this is up to you and your personal preference.

 

What tools do I require to install Palio LooseLay?

A knife is required to score/cut the planks and tiles.

 

Can I lay over an existing floor?

Subfloor preparation must comply with ASTM F710, AS/NZS 1884, BS 8203, DTU 53.2, DIN 18365 (Teil C) or other applicable National Standards and Building Codes for the installation of Resilient Flooring and in strict accordance with the following installation guidelines. The subfloor must be, smooth, level, clean and dust-free and should be prepared as follows, dependant on your subfloor type. Note: Solvents and other chemicals used to clean or remove subfloor contaminants can damage the backing of Palio.

 

Have a different question from those listed above?

If you require further information about any aspect of Palio By Karndean, please contact us on 01386 820 110 or email info@palioflooring.com